At IPTV Subscription, we stand behind the quality of our service and want you to be fully satisfied with your purchase. If you are not completely satisfied with our IPTV service, we offer a 30-day money-back guarantee. Please read the following refund policy for details on how to request a refund.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all IPTV subscription purchases. If you are not satisfied with our service for any reason within the first 30 days of your subscription, you may request a full refund. This guarantee applies to new customers only and does not apply to renewals or subscription extensions.
How to Request a Refund
To request a refund within the 30-day guarantee period, please follow these steps:
Contact Customer Support: contact us via WhatsApp at +447566874446 with your refund request. Please include your full name, email address, and order number in your request.
Reason for Refund: Provide a brief explanation of why you are requesting a refund. Your feedback helps us improve our service for future customers.
Return of Equipment: If applicable, return any IPTV equipment or devices provided by 4hdtvip in their original condition and packaging.
Confirmation of Refund: Once your refund request is received and processed, we will send you a confirmation email and process the refund to your original method of payment within 1-3 business days.
Exceptions to Refund Policy
Please note the following exceptions to our refund policy:
- Refunds requested after the 30-day guarantee period will not be processed.
- Refunds will not be issued for any portion of your subscription that has already been used.
- Refunds will not be issued for service interruptions or technical issues beyond our control.
- Refunds will not be issued for any IPTV equipment or devices that are damaged, lost, or not returned in their original condition and packaging.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us via WhatsApp. (+447566874446). Our customer support team is available to assist you Monday through Sunday, from 9:00 AM to 12:00 PM (UTC).
Thank you for choosing 4hdtvip!
